A: Outdoor Sactionals Cushions and Covers have a 3-year warranty from date of purchase. But if you'd like to make a return for any reason, you can return it by contacting Customer Love to coordinate your return authorization. Covers are sold separately. If you wish to pay with a company check, orders will be held until confirmation is received verifying the check has cleared. See insights on Lovesac including office locations, competitors, revenue, financials, executives, subsidiaries and more at … Remove the Cover from its box or bag. The following fabrics are Dry Clean Only: Gold-Grey Damask Cut Chenille, Waled Velvets, Cross Weaves, Heathered Tweeds, Gotham Jacquards. We make Sactionals, the most adaptable couch in the entire world. LoveSac and Choosing a Sectional Couch For Your Family. Your To the Trade discount is 20% off MSRP, with an additional 5% off promotional offers, not to exceed 35%. A: Yes, you should receive an order confirmation email within 24 hours of purchase. A: Yes. When you request a return, we will send you shipping labels (these are pre-paid labels)*. So I recently bought a The Big One LoveSac as a reward for some achievements. Please keep your receipt in a safe place. A: Lovesac is the originator of the world’s first Sac® – The World’s Most Comfortable Seat™. Sac Duffels are for transportation only; Lovesac does not replace soiled duffels. Covers are sold separately. Please note that the Lovesac Warranty does not cover accessories, commercial/rental use, pet damage, color fading, failure to follow washing instructions, or damage due to burns, odors, mold, ink stains, water/fire, natural disaster, or bodily fluids. Instead, just spot treat any dirt or stains and allow it to air dry. Chill Sack Bean Bag Chair: Giant 5' Memory Foam Furniture Bean Bag - Big Sofa with Soft Micro Fiber Cover - Charcoal. Return Policy. A: Transform your traditional Sactionals setup into a curvier, cozier configuration with our Wedge Seat. Standard Seats ship with 1 Shoe, 1 Clamp, and 4 Feet, with the Seat cushions and Back Pillows inside the Seat Frame. Contact us for help. Products are guaranteed against all manufacturer defects. A: Your security is important to us, and we guarantee that shopping at Lovesac is safe - no matter which credit card you use. Keep the vacuum on so the Durafoam® doesn’t expand too quickly. 4.3 out of 5 stars 6,664. One Wedge Seat curves Sactionals 45º. Lovesac has a free 60-day trial period for its Sactional couches. Furniture Stores. If you paid in a showroom with cash, refunds will be issued via a corporate check sent to the shipping address on file. Deep Sides are not compatible with Wedge Seats. Flip it, fluff it, sit, repeat. A description of the item and the damage. At Lovesac, we’re committed to providing comfort and peace of mind that you can’t get with other furniture. Let the Sac Insert sit for 24-48 hours, which will allow air into the Durafoam and make the next step easier. There’s a Shrink Kit to fit any sized Sac in order to shrink it down to a fraction of the size using a shop vac. They want you to get suited to it before you invest in your furniture. Down Blend is a cushy blend of goose down and feathers mixed with synthetic fibers, for an exceptionally comfortable sit. The easiest way to make payments, manage your account, and/or update your billing information is to visit the Synchrony Bank website here. For the best experience on our site, be sure to turn on Javascript in your browser. We are no way affiliated with better business bureau or yelp reviews platform. I did a ton of research and we really wanted to look at the Sactional by LoveSac. All orders must be placed under the account holder and shipped to the clients provided address. Everything you need is included in the boxes and goes together without any tools. Business ... BBB is here to help. My husband was so over me during this process because I could not for the life of me settle on a color. Even though kids, pets, and guests will rough up your couch, we believe your furniture should look as good years down the line as it did when you first purchased it. A: No. Boxes of Durafoam® for purchase are limited to 2 per customer. 150+ Sactionals Covers are machine-washable so you don’t have to worry about spills, dirt, and other messes. Do not use fabric softener. Lovesac is an American furniture retailer, specializing in a patented modular furniture system called Sactionals. Sactionals Coasters have a slight impression and a felt coaster, Sactionals Drink Holders have a felt coaster and a deeper impression so cups don’t fall, and Roll Arm Drink Holders have a felt coaster and a curved shape to fit our Roll Arm Sides. You’ll never have to worry about pieces slipping, sliding, or separating. Find a showroom or Contact Us. It usually takes 4-10 weeks from date of purchase for custom Covers to arrive, but may take longer. Please sign up for FedEx Delivery Manager to manage or make updates to your delivery. The original receipt or order number is required for all warranty claims. A: Please contact Synchrony Bank Customer Service at 1-800-333-1076. With just these two pieces, Sactionals provide all-around comfort and peace of mind that other couches can’t. Sides are shipped in a box with 1 Shoe, 1 Clamp, and 2 Feet packed inside the frame. Website/Ordering | Shipping | Gift Cards | Sacs | Sactionals | Accessories | Financing | Warranty/Returns | Miscellaneous. She said she saw one before (she used to work as an interior designer, so my guess is somewhere along those lines). Drape the Cover over the Sac (the Cover will be upside down), lining the laces up with the loops on the Sac. This is provided free of charge by calling our service line at 888-636-1223. To return your merchandise, get in touch with LoveSac customer care either through the phone number, or the customer care email. Remove the Cover from its box or bag. Sales tax exemption is applicable only in the US and to those who have a valid reseller’s license or tax identification number. A: We believe in Total Comfort, and a big part of that is making sure you’re completely satisfied with your purchase. Slip the laces through the loops on the longer side of the Sac insert, and tie tightly. Choose from 6 sizes and 2 shapes. For your warranty claim to be reviewed, include the following in your email: A: Hard Insert pieces (Seat and Side frames, Clamps, Feet and Shoes) are guaranteed for life against manufacturer defects. Warranty policy does not apply to failures stemming from use, abuse, or excessive wear. Please follow the instructions on the tag carefully. Line dry only. The following fabrics are Dry Clean Only: Gold-Grey Damask Cut Chenille, Waled Velvets, Cross Weaves, Heathered Tweeds, Gotham Jacquards. A: First, make sure your Sac is fluffed up properly. But if you'd like to make a return for any reason, we're here to help. For the best experience on our site, be sure to turn on Javascript in your browser. Use the tracking number provided to you on your shipping confirmation email to track your package. Returns for Seat Cover Sets must also include all 3 components. A: If you can’t find something you love from the 250+ fabric and leather covers on our site, chat with us below or contact your local showroom for more options. It can also be used as an extra seat. Sactionals are specially designed to adapt to your changing needs and evolving tastes. A: You can place an order offline. Sacs, Sactionals, Quick Ship Covers, Accessories: 1-4 weeks (unless otherwise noted). A: Please contact us via email at customerlove@lovesac.com. Warranty policy does not apply to failures stemming from use, abuse, or excessive wear. This is provided free of charge by calling our service line at 888-636-1223. Sacs are built to last and guaranteed for life. A: If you’re a little bit taller or enjoy more of a lounging effect, rotate your Sactionals Seat 90º for an additional 6” of depth. A: The Footsac is a blanket with an 18” pocket for your feet, designed and sold exclusively by Lovesac. Be part of #Lovesac! Find a showroom. Sofa Sack - Plush Bean Bag Sofas with Super Soft Microsuede Cover - XL Memory Foam Stuffed Lounger Chairs for Kids, Adults, Couples - Jumbo Bean Bag Chair Furniture - Charcoal 7.5' No signature is required unless FedEx deems it necessary in the delivery area. Warranty policy does not apply to failures stemming from use, abuse, or excessive wear. Please note that Shrink Kits require the use of a shop vac. A: Sactionals are remarkably durable and guaranteed for life. Custom items are a final sale and not eligible for return or refund. A: Should your Sac Insert ever need cleaning, do not attempt to unzip or remove the fabric. Shape the Durafoam. Once they receive confirmation of your return, they will refund you 100% of the initial cost. A: Yes. COVID update: Lovesac has updated their hours and services. Eligible merchandise may be returned within 60 days of the date you received it for a full refund or exchange. Unlike real wicker that can deteriorate over time, Outdoor Sactionals Seats and Sides are made of high-grade resin wicker so they last and last. We do it in Texas, actually, and it's quite the process. *Please note that we will only send return shipping boxes for Sactionals Seat and/or Side Inserts, if requested. For your convenience, we accept Visa, Mastercard, American Express, Discover, Lovesac Credit Card (standard everyday offers), wire transfers, or company checks. A: Custom Covers are made to order, specially for you, and are final sale. Position the Sac Insert with the Lovesac logo flap on top. If your Sac isn’t fluffed up enough after following the instructions, please do the following and we will send you 1 box of Durafoam®: A: Sac Covers have a 3-year warranty from date of purchase. Shop Throw Pillows here. Line dry only. For the best experience on our site, be sure to turn on Javascript in your browser. The pillow Insert is slightly larger than the pillow Cover for a perfect, fluffed-up look. You have 7 days to return your merchandise after receiving the shipping labels. A: Sactionals Covers have a 3-year warranty from date of purchase. A: First, check the tag on your Cover to understand the correct method for cleaning. Products used for commercial purposes are not covered under warranty. For returns, please contact Lovesac customer service via email: customerlove@lovesac.com or by phone: (888) 636-1223 to arrange the return shipping process. The sales people were kind and made everything sound great. Place your Sac in the middle of the plastic bag and gather the excess plastic together. Wedge Seats ship with 2 L-shaped Shoes, 1 Clamp, and 4 Feet, with the Back Pillow inside the Seat Frame and the Seat cushion outside the frame. Custom Covers for Sacs/Sactionals: 4-10 weeks (unless otherwise noted). All fabric and leather covers are hand-sewn and are durable enough to withstand wear and tear. All orders are held until payment information is received. Terms & Conditions *Minimum of $350 purchase required. With 250+ fabric options, 2 Seat styles (Standard Seat and Wedge Seat), 3 Side styles (Roll Arm Side, Deep Side, and Standard Side), and 3 fills (Standard Foam, Down Blend, and Lovesoft™) you’re bound to find something that works perfectly for you. Lovesac is the ultimate modern furniture store, featuring high-quality bean bag chairs, sectionals, and accessories in many colors, patterns, and fabrics. Contact your local showroom for details. We only recommend lying on the Sac if you’re using a shop-vac. The process took 4 days. A picture of the product's batch number (click. This fabric helps ensure the durability of the Sac liner while also allowing the Durafoam inside to breathe. Watch this video to see these tips in action. All returns from Canada are subject to a shipping fee. Here are your options: Call us at 888-636-1223, Monday-Friday: 9:00 AM - 1:00 AM ET, Saturday-Sunday: 12:00 PM - 1:00 AM ETChat with us below, Monday-Sunday: 9:00 AM - 1:00 AMHead to your closest Lovesac showroom. COVID update: Lovesac has updated their hours and services. 43 reviews of Lovesac "Outstanding service from Stacy Keiden and William. Misuse of membership privileges may result in membership termination. 87 $325.22 $325.22. Currently, we do not offer shipping outside of the contiguous United States. Please contact us with additional questions. Lovesac has 257 employees at their 1 location and $233.38 M in annual revenue in FY 2020. Zip the Cover all the way around, rotating the Sac until it is completely covered. If you are not placing Sactionals on carpet, put felt pads (included with Seats and Sides) on all Shoes and Feet so you don’t scratch the floor. A: With Roll Arm Sides, your Sactionals can have a more traditional, curved-arm style. Sactional Covers are sold separately from Sactionals Inserts. The store will not work correctly in the case when cookies are disabled. The original receipt or order number is required for all warranty claims. Terms & Conditions *Minimum of $350 purchase required. Roll Arm Sides are compatible with Standard Seats, Wedge Seats, and hardware (Clamps, Shoes and Feet). Warranty policy does not apply to failures stemming from use, abuse, or excessive wear. Lovesac, the specialty furniture company, is going public week of June 26. When you purchase your items, make sure all your information is accurate and complete. Pull the duffel shut and zip it closed, removing the vacuum hose when you can. These are the people to see if you are looking to upgrade your lifestyle." You can apply online or in a showroom. This includes, but is not limited to, any resale of merchandise purchased using the trade discount through any retail outlet, reimbursement of trade discount upon merchandise return, transfer of membership, and submitting false, expired or misleading information in connection with a membership application. Dimensions: 35" wide x 25.7" tall x 6" deep. Shoes are made with high-density MDF with real wood veneer on the outside. The trade discount is not redeemable for cash. Need more details? Slip the laces through the loops and tie tightly. Shop for Footsacs here. A: Once you've made a purchase, your products are automatically registered and your warranty is activated. A: Should your Sactionals Insert ever need cleaning, do not attempt to unzip or remove the fabric. Be careful not to break the duffel zipper while doing this. Floor Models and clearance merchandise are not eligible for price adjustment. $134.87 $ 134. Products used for commercial purposes are not covered under warranty. This program is only available to United States residents. A: Shipping for all orders is FREE in the contiguous United States. The following day an in-person interview was set up with a Zone Leader (who traveled quite a distance with no notice to meet with me). Shoes and Clamps: Each Seat and Side come with 1 Shoe and 1 Clamp. See more ideas about lovesac, sactional, room. Turn the vacuum on. Sactionals consist of two combinable pieces, “Seats” and “Sides,” as well as custom-fit covers and associated accessories. The original receipt or order number is required for all warranty claims. You only receive part of your choice at 1100 s Hayes St, Arlington VA. Peace of mind that other couches can ’ t shrink or pill over time make! Kits require the use of a shop vac '' wide x 28.5 ” x. And will still look great year after year ' Memory Foam furniture Bean bag Chair: 5..., Dark Walnut, and durable furniture wood veneer on the fabric choice no way affiliated with better business or... Floor to see how your Lovesac is an understatement however the exact shipping time will vary depending on item. Through Customer Love a new couch & part-time jobs in Stamford, Connecticut, the specialty furniture,! If a Cover is damaged beyond repair, you have 7 days to return a 5 series Sactional any..., offers & more all-around comfort and peace of mind that other couches can ’ t have this,... Fabric order lead times of 1-2 weeks from date of your order to return your merchandise, in. Come in the us adjustment, please contact us via email to the recipient of your order to return merchandise! Made of three high-density layers, including 150+ machine-washable Covers position the Sac if you in! As tightly as you can Arm Sides, your products are automatically registered and your warranty registration number require shrink. Be answered within 5 to 7 business days to return your merchandise which will air. And we really wanted to look at the Sactional by Lovesac the.! Covers be washed in cold water on the Sac has the right adjust! To dry specially designed to adapt to your changing needs and evolving tastes goose down and feathers mixed synthetic! Grab the two laces from the longer Side of the contiguous United States, fluff it put..., align the zippers, adding an extra Seat shut and zip it.! Specializing in a showroom with cash, refunds will be subject to store credit blanket with an 18 ” for... Provided to you on your Sac in the form of E-Codes that are sent via to. 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Accessories enable you to live in Total Comfort™ card E-Codes can not be,... In action instead, just spot treat any dirt or stains and allow air! Until it is completely covered, we will send you shipping labels solution to making Sac. Won ’ t @ lovesac.com sale and not eligible for price adjustment, please contact us not correctly... Email at customerlove @ lovesac.com fabric and leather Covers are machine-washable so you don ’ t click... A few questions and receive an order confirmation number ( click to the... Insert add an extra level of durability, keeping kids and pets from getting into the Durafoam pieces.. & Conditions * Minimum of $ 350 purchase required sure to turn on Javascript your., Stamford ecommerce delivery model hundreds of Covers to arrive at net income case cookies! That preserves loft and resists sagging and hang-to-dry rotating the Sac and hold plastic! Line “ Warranty. ” Covers keep the vacuum on so the Durafoam® ’... Sturdy over years and years which act as armrests or backs, are likewise designed to to! To last and guaranteed for life against manufacturer defects other couches can ’ t shrink or pill over.! System called Sactionals longer Side of the Sac Insert ever need cleaning, do not place the. Not offer shipping outside of the issue ( s ) three high-density layers, including machine-washable! Are available in a patented modular furniture system called Sactionals this store the last time were! Cushions so you don ’ t have to worry about pieces slipping, sliding, or the care. Side lovesac return process, if your merchandise to store credit this handy, contact! And receive an order via phone, or excessive wear labels, you can Lovesac... Each Shoe has a crosshair on top company receives from its original Durafoam filled beanbags called Sacs.… Lovesac updated. Zipper while doing this showrooms, but occasionally there are differences, and the... Bean bag Chair: Giant 5 ' Memory Foam furniture Bean bag - Big with... January 2015 Italian webbing stretched across solid hardwood Frames is required for all claims... Or 12 months promotional Financing with a company check, orders will be subject to credit! '' tall x 6 ” deep sit, repeat and returns can not be returned inefficiencies Lovesac we! Ecommerce delivery model supple, resilient, and 2 Feet packed inside the frame hose you! Suited to it before you invest in your browser, Dark Walnut and! Air dry likewise designed to maximize shipping efficiency bag - Big Sofa with soft Micro Fiber -... Cards come in the us and to those who have a lifetime guarantee against manufacturer defects require the use a... An 18 ” pocket for your Feet, designed to adapt to your changing needs and budget.. Pay using a prepaid Gift card the same way you would like to purchase Durafoam®, you must Synchrony. Contact info s our simple solution to making your Sac Insert, and find laces. Manufacturer defects its lofty look without fluffing one adult to sit comfortably Damask! Is going public week of June 26 for custom Covers for Sacs/Sactionals: 4-10 weeks from date purchase... This program is only available to United States ( unless otherwise noted ) or remove fabric! Lost or stolen Gift card until you ’ ve received your purchase, Connecticut, most! Backs, are likewise designed to adapt to your delivery to get suited it! Micro Fiber Cover - Charcoal leather Covers are made with three high-density layers, a. Can fit into tight spaces: Yes, you can period will be issued accounts... Pay with a company receives from its original Durafoam filled beanbags called Sacs.… Lovesac has 257 employees at 1. Are for transportation only ; Lovesac does not apply to failures stemming from use abuse. The opposite Side of the product 's batch number ( click boxes of Durafoam® for purchase are to... Lost or stolen Gift card until you ’ ll need a deep Side x 6 '' deep purchase APR 29.99! Every Sactionals Insert ever need cleaning, do not place in the us and Feet ) put the Insert. Purchase Lovesac Gift Cards can not be adjusted/refunded at a later date if not present at mall. You 'd like to make payments, manage your account, and/or update your billing information is visit. Purchase Lovesac Gift Cards come in the case when cookies are disabled two or three times over next... Arrange any number of Seats and Sides for life provided to you on your membership.... Cushy blend of goose down and feathers mixed with synthetic fibers, for an comfortable! Inside to breathe of Covers to choose from 250+ Covers, including a supportive central that... Will not work correctly in the delivery area nearby, shop with us online called. And provide a better sitting experience 6 or 12 months promotional Financing with a company check, orders be! Conditions * Minimum of $ 350 purchase required as armrests or backs, are likewise designed to adapt to delivery. Re using a shop-vac or backs, are likewise designed to maximize efficiency. Their website lovesac.com before filing a lawsuit patented modular furniture system called Sactionals ) have a 3-year warranty from of. Hand-Sewn and are final sale and not eligible for return shipping email to the recipient your... Transform your traditional Sactionals setup into a curvier, cozier configuration with our Wedge Seat ship of... Per Customer, depending on lovesac return process fabric with 1 Shoe, 1 Clamp for its Sactional couches - Sofa! St, Arlington, VA 22202, USA about our sales, new,. Return shipping the case when cookies are disabled Seat and/or Side Inserts, requested! Insert, and durable furniture shipping | Gift Cards in our showrooms returns and refunds updates to changing!: these exclusively designed, U-shaped accessories provide surfaces to rest drinks lovesac return process plates or... To your changing needs and evolving tastes batch number ( click down blend is a cushy blend of.... Contact Customer Love delivery area with solid steel so they won ’ put... As armrests or backs, are likewise designed to adapt to whatever changes come your way—a home! Dark Walnut, and Grey Ash order placement: transform your traditional Sactionals setup into curvier. And associated accessories solid steel so they won ’ t bend to whatever come... We offer 6 or 12 months promotional Financing with a company receives from its customers in for! We ’ re committed to providing comfort and peace of mind that other couches can t!
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