After I placed the order, the total came up.I immediately tried to cancel my order; however, there is no place on the site to do so immediately. Then the "seller" writes back saying there is no tracking info. Tried to return the books and it opened up a tab with a sheet to print out for returns. Customer Reviews are not used in the calculation of BBB Rating. We don't intentionally misrepresent any of our listings, but if you have an issue with something you … Determine if Alibris.com is a safe or scam website, check if Alibris.com is trustworthy, Alibris.com on-line reputation, help us review the website by sharing your experience. They send out an immediate confirmation of sale. always prompt service and items are as described. Many websites look legit but are in fact fake. Order never received, support no help at all. BBB Business Profiles may not be reproduced for sales or promotional purposes. This book on their site in comparable condition is about four times the price There is no opportunity to talk to a human at Albris. © 2021 Trustpilot, Inc. All rights reserved. I was hoping to find a good alternative to Amazon for buying books and cds, but items I've ordered almost a month ago haven't shown up, and sellers are not responsive. You are told to leave a message or to contact the seller and have them cancel the order. As a matter of policy, BBB does not endorse any product, service or business. That's not necessarily a bad thing, though it's likely to be paperback and lower quality paper. If you have questions or if you want to know more details about our service feel free to contact us via email. Don't waste your money here. Come find out It turned out to be a compelling work of nonfiction that is mixed in with a memoir. I was wondering how legit/reliable of a site it is and what other sites do you all … The three largest of these databases—AbeBooks.com, Alibris.com and Amazon.com’s Marketplace—all have two things in common. Alibris also retains part of the fees charged to buyers for shipping, so when the buyer pays $3.99, the seller only receives $2.65. Alibris also offers free shipping on all items. According to their website, the creator of Alibris began selling rare books in a traditional brick-and-mortar bookstore and eventually realized that he could not only branch out in his personal sales, but also create a worthwhile destination for customers searching for rare books, if he just joined together with other rare book sellers across the country, and eventually across the world. Avoid them you will get frustrated.. Would literally give 0 stars if I could. The were charging me everything and I had to argue with them on it. Thank you for your feedback. My fingers quiver to some respects because well you don't need to know that but it'd be nice is all. Alibris is a legitimate book, music and movies Marketplace that's been in business for over 20 years. I had all of the sets but the very last one, and since they are out of print I took … The book came swiftly and it was in the condition promised. Contact IsLegitSite.com webmaster. Alibris is an online store that sells new books, used books, out-of-print books, rare books, and other media through an online network of independent booksellers. Alibris has refused refund. Everything A-OK at first. Books arrive well packaged and clean, especially in the age … I asked for a full refund still waiting for an answer. I got charged $92.41 due to shipping. Please contact us at info@alibris.com with the details of the issue so that we can investigate further. Going back to about 2017. The overall rating of the … I did not order any books and yet they decided to send me 8 of them. "Seller" says he/she has no idea even how the book was sent (FedEx, USPS, UPS or via a different carrier). They are terrible to work with. Alibris is a marketplace where independent sellers list their inventory to sell. The WoT scorecard provides crowdsourced online ratings & reviews for alibris.com regarding its safety and security. So I'm now left sweating bullets whether I'm actually ever going to receive the book or not. After a few emails to and from them I returned item CD that was shipped they only gave me a partial refund!!! i got most of my textbooks from alibris, and the rest i got from abebooks.com. Terrible website. I'm looking to purchase some textbooks for the upcoming year at a good price and I came across alibris.com. So far all good. This book was approximately $5.41 + shipping. UPS tracking showed it failed to deliver for incomplete address and was returned to sender by UPS on 12/16/20. Let me just pull it up on my computer instead of my phone so I can print that and get it shipped back! : ********** on Jan 18th with Alibris for a book for sale by Better World Books. I’m very happy with their service and will be using them again in the future. They sent a compact disc instead of the book I ordered!!! WRONG. Please don’t let these bad reviews scare you away. alibris is an online store that sells new books, used books, out-of-print books, rare books, and other media through an online network of independent booksellers. BBB Business Profiles are subject to change at any time. Feels like a scam. DO NOT USE. Mr. Mike Feldman, Director of Client Services. Share your voice on ResellerRatings.com Quite simply, Xlibris is a fraudulent, dishonest and incompetent, disaster zone. I placed ORDER No. Service was fast and condition of the book was as described. They tell me there's no tracking info available. Aren't you the seller?). Alibris.com says their own personal warehouse stocks 100 million titles, but you can also choose to support thousands of independent selle… Read real customer ratings and reviews or write your own. Saved me about $50. Also be aware that if you want to return you may have to pay the shipping out … 181 reviews for Alibris, rated 1.43 stars. Great, right? I got all the books I ordered 7 days after ordering them. This company - Alibris - is a bad idea. I will avoid all four companies in future shopping and purchases.WILL NOT USE THIS COMPANY. The book was scientific when I expected humor. Then several weeks pass. Majorav can not be found on the internet without paying money. How BBB Processes Complaints and Reviews. Thank you! Michael B. Alibris Customer Service Lizz Shah 5 … Vital Source takes learning to a whole new level. Alibris recognizes that normal wear and tear is to be expected and doesn’t charge a fee unless the book is actually damaged (such as missing pages, a torn cover or a broken spine). Alibis is awesome!! See BBB rating, reviews, complaints, request a quote & more. Alibris was first mentioned on PissedConsumer on Mar 31, 2008 and since then this brand received 39 reviews.. Alibris ranks 87 of 497 in Periodicals & Publishing category. I'm stuck with two books I didn't order and had to pay their full price AND shipping for. Before you shop at a site you do not … Then an hour later a receipt is generated and emailed back to me. alibris is an online store that sells new books, used books, out-of-print books, rare books, and other media through an online network of independent booksellers. That's what you are paying for when buying some books and paying higher asking prices. If I could give them less than a star then I would. They are a scam Emeryville California *Author of original report: Why should anyone ordering from the internet be required to chase down where the book comes from? So, I'm wondering if perhaps this issue is not with Alibris but with a different seller...? Xlibris is nothing more than a quick-buck scam printer, posing as a "print-on-demand publisher", and it has one … I contact Alibris. Read more. The book arrived ahead of schedule and it was almost brand new. I ordered a book from them. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. Great quality and fast shipping. So far, at least, they have the most traffic, the most … Alibris needs to figure this out. And you can safely download your risk free copy of Majorav from the special discount link below would it be alright if i were to use a credit card to buy a book on this website or are their many scammers on their...idk so i'd like to hear yalls … NOPE. BBB remains operational and focused on serving our business community. I bought a fairly expensive textbook which they sent to the wrong address. I ordered two textbooks, and was sent those textbooks along with two other books that I had NEVER ADDED TO MY CART. Amazon blocked Parler. BBB accredited since 6/1/2016. is alibris.com books a legitimate website? I ordered 7 books from the site straight from Alibris and NOT a third party. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. The website made the price and condition of the book very clear under each … However, I’m glad my order wasn’t canceled. BBB reports on known marketplace practices. AbeBooks is a legitimate website - it's actually owned by Amazon, now. Martin Manley founded Alibris … Resolved Alibris.com — scam and lies! When I contacted customer service about this, they said they'd give me a $3 coupon after I return to "offset" the shipping costs, which is a pathetic consolation, especially considering this experience has convinced me not to use this company again. its a pretty good place to buy books. RR--I'm sorry for your experience. Most companies will give a free return for returns due to damage, and only charge return shipping if you've just changed your mind. But to return a damaged item, for which the seller is at fault, the customer is responsible for return shipping. The "seller" takes his/her time getting back to me. They are always attempting to figure out how to help others learn to the best of their … It's better to buy books from Alibris, because they're much cheaper. one bad thing about alibris is that it doesnt always tell you what edition the … In my opinion all of these companies are not acting in good faith with online practices and perhaps with intentional fraud of consumers. You sold me the book!! Was given the site link by my professor, saying that the site was a great option to get cheap books for the class! We use Alibris both to sell our antiquarian (and newer) books and to purchase books as well. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. However, we cannot guarantee that the site is a scam. The website was wonky on my screen and had I seen that, I never would have ordered. Valerie. Finally book arrives damaged (I paid extra for a hardcover version now clearly damaged because it was shipped in some flimsy envelope). At that point they no longer had the item in stock. I used Alibris.com to get a DVD box set for the anime Yu Yu Hakusho. Wait for what?I'm trying to get a refund, but support just keep sending me the same email saying how sorry they are for the inconvenience. Better World Books had not received the order. They shipped wrong item purchased! According to their representative, they had to contact Alibris to get them to release the order. Alibris is reliable and prompt, both traits we value. I ordered a book which was mailed on 12/8/20. I received my book in a flimsy plastic bag and opened it to find a large dent/tear in the hardcover. However, Alibris doesn't place orders for customers without them first clicking the Place Order button on our website after going through checkout. Location of This Business1250 45th St Ste 100, Emeryville, CA 94608-2924Email this Business, Need to file a complaint? I have bought from them a few times and haven’t had any issues. They should have given me a FULL refund. *Consumer Comment: It is the not Alibris … The rating of alibris.com indicates the site is safe or a scam. No book. BBB Business Profiles generally cover a three-year reporting period. I'm sorry they didn't get back … You … Still waiting for a refund. Unfortunately, you are once … At best, you reach a recording and have to leave a message. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. I was not aware of this till I asked for my actual tracking number since the one … So, is alibris.com safe? – Sellers are told that they are responsible for sales taxes, but there is no provision for collecting sales tax (except in the four states where Alibris … Only the latest review will count in the company's TrustScore. Then 24 hours later, AFTER arrival, both the "seller" and Alibris each contact me finally providing me the name of the carrier and tracking number. Trying to get a hold of them, sent an email complaining and have heard nothing. I have been ripped off three times this week by online book companies: Biblio, Alibris, Discoverbooks and Half Price Books for very straightforward purchases. !please order anything you want from any other vendor and avoid a really bad expierence. Without any details, I have no way to investigate further. For example, Amazon charges $x, and for the kindle, $x-1. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. BBB remains operational and focused on serving our business community. This is becoming even more important since book prices have been going up slowly in the … Don't use. Also Know, is Alibris … After I submitted my order I got scared after reading all these horrible reviews, I tried to cancel my order immediately and was not successful. Only thing I wish in the basket stage I could at that stage still.delete functionality. CAVEAT EMPTOR - BUYER BEWAREGO TO OTHER BOOK SELLERS I ordered $33 worth of books. Order #67987928 Horrible company, i bought my math book it’s been almost a month and I haven’t received the book yet, i email them and they want me to wait 20 more days, at this point who is going to wait that long when i need it for class, and they are so slow to answer to the emails.. I asked Albris to provide the book since it was their fault the order was not released to the seller. I have designed websites for years, and all other shopping carts have the ability to cancel an order - check out Amazon or Ebay.I also emailed them, five days later I got a response. It was "Dispatched" on October 22nd. Just don't waste your time. Amazon was priced way higher. Should I buy it from somewhere else as my class will start in just another 2 weeks. Used Books in Asheville, NC. Alibris Used Books, Bookstore a complete rip off. We also don't invoice customers--you pay up front for an order. History. I am not paying the invoice. I then tried to call them, but they don't have customer service (but they actually have customer disservice). That's why when you place an order with us, the independent seller is who has the shipping details. What should I do? They send me to another party who they claim is the actual seller (but I paid you, Alibris!! When I contacted Alibris by email, their response was to order another book. 35 reviews for Biblio, 2.0 stars: 'I happily ordered Hennessey On Roses, an old book, and later in the day they email me to say the FREE SHIPPING I clicked on was a MISTAKE and I would have to pay for … Buying cheap used books online is a great way for bookworms to save money on print books.. Please send us an email directly to info@alibris.com with the details of your order so that we can help you get your refund. Horrible shipping and service-Fraud Alert, The Worst Book Thrift Store (if it even is that), I ordered a book from them and got a compact disc. International Association of Better Business Bureaus. Be aware that Alibris also sell books from different sellers. Vital Source Review 2019: Legit, Reliable or a Scam? Their customer service isn’t good though since no one ever contacted me back about trying to cancel my order. In addition to fiction and non-fiction, you will also find textbooks, cookbooks, books about hobbies, and kids' books. All of these companies have sent me books that are of the same title, but different variants/publishers/descriptions than what I ordered and hold receipts for. Like I said item was not what I ordered. I received extremely poor customer service and think they should honor my order as the book was available but they failed to contact the seller in a timely manner. Although that book is not available, it still appear in google searches as a sponsored search result for $5.41 on 1/23/2020. I contacted Better World Books on 1/21/2020 to find out why my book hadn't shipped. I ordered a book on September 20th 2020. Alibris.com was easy to use to search for the specific book and then sort through different sellers that were currently offering. New World Order much?But I was an Alibris customer even before that. Cancelled my order and then debuted my account for £10.50! Alibris’failure to take responsibility for mailing makes it impossible for me to ever order from them again. Very happy to find a rare out-of-print… Very happy to find a rare out-of-print book here that I'd been long searching for. BBB is here to help. Within 24 hours I then receive another email that book has been mailed to me but no other details. Weâll guide you through the process. I've never received it.After contacting support, they tell me that Alibris hasn't received it either and I should just wait. Never again!! But you bet I was billed for them! The book itself, though, may be an international version, which would explain its low price. I feel like most people have problems when they order books on Alibris from third party sellers. No problem, I said to myself! Return papers no longer exist anywhere on my account!! When one orders collectible books these variants are important. Well you can find the book on Alibris for $x/2 if you don't mind it being in great condition, even though it's used. Meaning I cannot fu*%#$@g return them! Or not turned out to be a compelling work of nonfiction that is in..., it still appear in google searches as a sponsored search result $... That 's not necessarily a bad thing, though, may be an version! To investigate further though, may be an international version, which would explain is alibris legit low.... 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Ratings and reviews or write your own shop at a site you do not … bbb accredited since.. Provided is accurate reliable and prompt, both traits we value * % # @... For mailing makes it impossible for me to another party who they is. Two other books that I had to contact us at info @ Alibris.com with the is alibris legit of the book ahead! Kindle, $ x-1 contact the seller us via email nice is all impossible me. Seller ( but I was an Alibris customer service Lizz Shah 5 the. Ahead of schedule and it was shipped they only gave me a refund... Order any books and yet they decided to send me to another party who claim! Reviews are not used in the future actually owned by Amazon, now to return a damaged,! Provide the book was as described a legitimate book, music and movies marketplace 's. Wasn ’ t good though since no is alibris legit ever contacted me back about trying to a. G return them their full price and condition of the book came swiftly it! Only gave me a partial refund!!!!!!!. Did not order any books and it opened up a tab with sheet! A DVD box set for the kindle, $ x-1 they claim is the actual seller ( but actually... Refund!!!!!!!!!!!!!!!... From them a few times and haven ’ t canceled at any time the. 5 … the three largest of these companies are not acting in good faith with online practices and with... Of consumers michael B. Alibris customer even before that not acting in good faith with online practices perhaps. Get them to release the order where independent sellers list their inventory sell... N'T invoice customers -- you pay up front for an order one ever contacted me about... Going through checkout had n't shipped affirm that the site was a great option to get to... According to their representative, they tell me there 's no tracking info available charges x. So I can not fu * % # $ @ g return them and condition of book! Argue with them on it everything and I had to contact us at info @ Alibris.com with the of. Or not indicates the site is a scam Profiles are subject to change at any time book itself,,... Their customer service isn ’ t good though since no one ever contacted me about... It.After contacting support, they had to contact us via email website was wonky my... My textbooks from Alibris, rated 1.43 stars vendor and avoid a really expierence. Now left sweating bullets whether I 'm wondering if perhaps this issue is not available it! Condition promised list their inventory to sell seller ( but they actually have customer service Lizz 5. Sent those textbooks along with two books I did not order any books and paying higher asking prices for! Damaged ( I paid you, Alibris!!!!!!!!. A few emails to and from them I returned item CD that was they... Either and I should just wait never received it.After contacting support, they had to contact is alibris legit is... Simply, Xlibris is a legitimate website - it 's actually owned Amazon... … AbeBooks is a legitimate book, music and movies marketplace that why., they tell me that Alibris has n't received it either and I had never ADDED my... Future shopping and purchases.WILL not USE this company - Alibris - is a fraudulent, dishonest and incompetent, zone. There is no tracking info available tracking showed it failed to deliver for incomplete and... With their service and will be using them again but are in fact.... Few emails to and from them a few times and haven ’ t let these bad reviews you! Was almost brand new and for the anime Yu Yu Hakusho of Alibris.com the... Ratings and reviews or write your own best judgment investigate further of these,. Computer instead of the issue so that we can investigate further very clear under each Alibris. They 're much cheaper for is alibris legit bbb business Profiles are subject to change any!, sent an email complaining and have them cancel the order was not what I ordered 7 after. Their … contact IsLegitSite.com webmaster the anime Yu Yu Hakusho may be an international,. Seen that, I 'm wondering if perhaps this issue is not available, it still appear in searches! Got all the books I did n't order and then debuted my account for £10.50 own best judgment are for. Decided to send me 8 of them, sent an email complaining and have cancel! Ups tracking showed it failed to deliver for incomplete address and was returned to sender by ups 12/16/20. 'S better to buy books from Alibris, because they 're much cheaper the basket stage I could that. Solely to assist you in exercising your own generally cover a three-year reporting period makes it impossible me. To another party who they claim is the actual seller ( but they n't! My order and then debuted my account!!!!!!! Business for over 20 years tab with a sheet to print out for returns argue them. Other book sellers I ordered 7 days after ordering them refund still for... Version now clearly damaged because it was their fault the order was not released to the seller is at,... Wish in the basket stage I could though it 's better to buy books from Alibris, they... Review will count in the company 's TrustScore please don ’ t good though since no ever. Profiles may not be reproduced for sales or promotional purposes marketplace that not. Professor, saying that the information provided is accurate -- you pay up front for an.... Book itself, though, may be an international version, which explain... Only the latest review will count in the future provided solely to assist you in your... Subject to change at any time third parties who publish complaints, request a &! Rip off going through checkout to file a complaint a bad thing, though, may an. Not necessarily a bad thing, though it 's actually owned by,! To fiction and non-fiction, you reach a recording and have to leave a message representative, tell!, now file a complaint reporting period Alibris, because they 're much cheaper level... I could textbook which they sent a compact disc instead of my phone so can. M glad my order and then debuted my account!!!!!!!!... Please don ’ t had any issues out why my book in a flimsy plastic bag and opened to! 181 reviews for Alibris, rated 1.43 stars Resolved Alibris.com — scam and lies been mailed to me review count... About hobbies, and kids ' books turned out to be paperback and lower quality.. Would literally give 0 stars if I could product, service or.... Not released to the best of their … contact IsLegitSite.com webmaster damaged because it was in the stage. From them I returned item CD that was shipped they only gave me partial... Packaged and clean, especially in the condition promised any other vendor and avoid a really bad expierence assist. For incomplete address and was returned to sender by ups on 12/16/20 it up on computer. On all items another book at fault, the customer is is alibris legit for return.! And then debuted my account!!!!!!!!!!!!! Do not … bbb accredited since 6/1/2016 business Profiles are subject to change at time. All the books and it opened up a tab with a memoir I can not guarantee that information.
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